Refund policy

🔄 Returns and Refund Policy

We want you and your fur baby to be happy with your purchase. ❤️

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will assess the issue and, where applicable, arrange a replacement, repair or refund in accordance with your rights under South African consumer law.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging where applicable

🐾 Dog Treats and Food Products

For food, treats and other consumable products, we cannot accept returns simply because you have changed your mind once the product has been opened or used.

If a food or treat product is damaged, defective, unsafe, or not what you ordered, please contact us so that we can assist you.

🛍️ Unwanted / Change-of-Mind Items

For non-consumable products, please contact us before returning an item. The item must be unused and in its original condition and packaging, where applicable.

Any return will be handled in accordance with applicable South African consumer law.

💳 Refunds

Where a refund is approved, it will be processed using the applicable payment method and in accordance with the relevant consumer-protection requirements.

Please contact us on WhatsApp at 071 624 2415 or email info@yorkieandfriendsbest.co.za before sending any item back.