Terms of service

📜 Terms of Service

Yorkie and Friends Best

By accessing and using our website, or placing an order with us, you agree to the following terms.

🛍️ Orders

All orders are subject to product availability and confirmation.

When placing an order, please ensure that your contact and delivery information is correct. We cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

💳 Payment

Payment must be completed before an order is processed and dispatched.

For Shopify orders, payment is completed securely through the payment options available at checkout.

For WhatsApp orders, customers will receive a secure Yoco Payment Link after the order and applicable delivery costs have been confirmed.

💰 Prices

All prices displayed on our website are in South African Rand (ZAR).

We reserve the right to update prices, products and availability when necessary. Any price changes will not affect an order that has already been confirmed and paid for.

🚚 Delivery

Orders will be prepared and dispatched once payment has been received.

Estimated delivery time is 8–10 business days. Delivery times may vary depending on the delivery address and courier service.

Free local pickup is available in Dana Bay and Mossel Bay. The cost of courier delivery is shown at checkout.

Please see our Shipping and Delivery Policy for more information.

🐾 Products

We provide product information to help customers make informed purchasing decisions. Please check product descriptions and any relevant information before placing your order.

For pet treats and food products, customers are responsible for considering their individual pet's dietary requirements and any known allergies or sensitivities.

🔄 Returns and Refunds

Returns and refunds are handled according to our Returns and Refund Policy and applicable South African consumer law.

All photographs, text, logos, graphics and other content belonging to Yorkie and Friends Best may not be copied, reproduced or used without our permission.